Field Service

Microsoft Dynamics SL for Field Service Management

With full integration to financial modules, Microsoft Dynamics SL field service management offers a comprehensive solution that automates operational and accounting areas of a service business. Microsoft Dynamics SL Field Service Management supports automation of key functions, including:

  • Service call processing and dispatching
  • Full management of service contracts from quotation to renewals
  • Equipment management, including both routine and unscheduled maintenance
  • Full invoicing capabilities, including contracts, time and material, and flat rate


Equipment Maintenance
Microsoft Dynamics SL Equipment Maintenance automates the work order process, allowing your maintenance department to generate work orders more quickly and accurately, track work orders with user-defined criteria (making time stamps obsolete), perform detailed accounting procedures with ease and execute all of your maintenance and repair procedures with maximum efficiency.

Flat Rate Pricing
Take full control over every flat rate in your organization and inspire more customer confidence in your organization. With Microsoft Dynamics SL Flat Rate Pricing, you can stop purchasing expensive flat rate books from an outside publisher and enable your technicians to give on-the-spot printed price quotes on specific services from your pricing catalog.

Service Contracts
If your business has service agreements, you know managing them can be difficult. But with proper management, service agreements can be a major source of revenue for service companies. With Microsoft Dynamics SL Service Contracts, before a technician is dispatched to a site, the customer service representative will be alerted to any active contracts that exist.

Service Dispatch
Track and manage every detail of your service organization with Microsoft Dynamics SL Service Dispatch. Flexible capabilities help you manage field technicians efficiently, clarify information about technicians’ profitability and accurately track customer information, including account status and equipment and service history.